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Last Updated: December 2024
Nextlevel Automations LLC, doing business as NextLevel MCA ("we," "our," or "us"), operates the NextLevel MCA platform, a complete merchant cash advance business operating system. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our platform.
By using NextLevel MCA, you agree to the collection and use of information in accordance with this policy.
When you create an account or transfer an existing account, we collect:
For users you add to your account:
When you use our platform to manage MCA deals, you may input information about your clients, including:
If you connect email accounts for lender submissions:
When you use platform communication features:
We use the information we collect to:
Our platform uses artificial intelligence to:
AI processing is performed on data you provide or generate through the platform. You can enable or disable AI processing for email accounts and other AI features in your settings.
We do not sell your personal information or your clients' information.
We may share information with:
These providers only access data necessary to operate the infrastructure and are bound by contractual obligations to protect your information.
When you use phone, SMS, or email features:
When you connect external email accounts (Google or Microsoft), those providers receive data necessary to send and receive emails on your behalf. Their privacy policies govern their handling of that data.
When you submit deals, we send information to lenders you select. You control which lenders receive submissions and what information is included.
We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
If NextLevel MCA is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
We retain your information for as long as your account is active or as needed to provide services.
Upon account termination, we will delete or anonymize your data within 90 days, except where retention is required by law.
We implement appropriate technical and organizational measures to protect your information:
For more details, see our Security Page.
You can access and export your data at any time through the platform's export features.
You can update or correct your information through your account settings or by contacting us.
You can delete individual records within the platform. To delete your entire account and associated data, contact us at legal@nextlevelmca.com.
You can disconnect external email accounts at any time, which stops email monitoring and removes stored OAuth tokens.
You can enable or disable AI processing for connected email accounts and other AI features.
You can opt out of marketing communications at any time. Transactional communications (billing, security alerts) cannot be opted out of while your account is active.
If call recording is enabled, you are responsible for complying with applicable consent requirements. You can disable call recording in your settings.
If you are a California resident, you have the right to:
To exercise these rights, contact us at legal@nextlevelmca.com. We will verify your identity before processing your request.
NextLevel MCA is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.
Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Our services are hosted in the United States. If you access our platform from outside the United States, your information will be transferred to and processed in the United States.
When using phone and SMS features, you are responsible for:
We provide tools to help you manage compliance, but you are solely responsible for your communication practices.
When sending emails through the platform, you are responsible for:
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Your continued use of the platform after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, contact us at: